Support

Write to us.

Email [email protected] with what happened and, if you can, a screenshot. A person reads every message and replies by email. Please do not send lab reports, statements or passwords by email.

Common questions.

• SubscriptionBilling is handled by Apple. To change or cancel, open Settings on your iPhone, tap your name, then Subscriptions. For a refund, use reportaproblem.apple.com.
• ExportIn the app, open Account, then Privacy, then Export my data. You get every record we hold for you as JSON.
• DeleteIn the app, open Account and tap Delete account. You have 30 days to change your mind by signing back in; after that your account and every associated record are deleted.
• AI processingIn the app, open Account, then Privacy, then AI processing. Turning it off stops future sharing with the AI services named in the Privacy Policy. It does not recall data already processed.
• ConnectionsTo connect or disconnect Oura or Fitbit, open Account, then Connections. Scales and other devices reach Nuvelo through Apple Health. Disconnecting deletes the stored access tokens.
• Lab resultsNuvelo shows your lab's own reference ranges and flags. It does not diagnose. Questions about a result belong with your doctor.

Policies.

• PrivacyPrivacy Policy
• TermsTerms of Service